Warranty and Return/Exchange Policy
We offer 60 days limited warranty from the date of purchase . This warranty is subject to the below Terms and Conditions.
- This warranty does not apply: to cosmetic damage, to damage cause by use with products not purchased from Cloud 61 Vapor, to damage caused by accident, abuse, misuse, liquid contact, fire or other external cause, to a product that has been modified to change functionality or capability, damage caused by normal wear and tear of the product.
- Tanks & Coils: Due to the consumable nature of tanks and coils returns or exchanges will not be applicable on them. Dead on Arrival replacement will be granted with prior approval and on the condition that the item is in it’s original package, includes all original components and is prior approved for return. In the event a product is DOA please email firstname.lastname@example.org for return authorization or bring the item directly to a store location.
- E-Juice: e-juice is not covered under any warranty and will not be allowed for exchange, refund or replacement due to it’s consumable nature. Even e-juice that still has the plastic seal on them will not be covered by any warranty due to the nature of the seals and how easy it is to open the bottle without damaging the seal.
- Accessories, Discounted products: All are final sale and will not be covered under warranty, exchange or refund.